1. Acceptance of These Terms

By accessing www.eat4life.com.mx (the “Site”) or purchasing any products and services (collectively, the “Services”), you (“you” or the “Customer”) agree to be bound by these Terms & Conditions (“T&C”). If you do not accept them, please do not use the Site or the Services.

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2. Service Overview

Eat4Life provides AI-driven personalized meal plans, home delivery of prepared meals, healthy snacks, supplements, and nutrition accessories, plus digital nutrition coaching. Service availability, delivery zones, menus, and prices may change at any time without prior notice.

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3. Eligibility

You must be at least 18 years old and legally capable of entering into contracts. By registering an account, you warrant that all information you provide is truthful, complete, and current. You are responsible for reviewing the specifications of the goods, products or services, including its conditions, before making a transaction.

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4. Account Registration

You are responsible for keeping your password confidential and for all activities that occur under your account. Eat4Life is not liable for unauthorized account use.

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5. Orders, Subscriptions & Payment​

• Accepted payment methods: PayPal and Mercado Pago only. Bank transfers or deposits to checking/savings accounts are not accepted.

• All prices are shown in Mexican pesos (MXN) and include VAT unless stated otherwise.

• Auto-Renewal: Weekly or monthly meal-plan subscriptions renew automatically on the same payment method until cancelled by you from your dashboard or via email to support@eat4life.com.mx at least 48 hours before the next charge.

• Eat4Life will send an email reminder three (3) days before each renewal.

• Eat4Life may refuse or cancel any order (e.g., lack of stock or delivery coverage). If so, the full amount paid will be refunded to the original payment method.

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6. Deliveries

• Deliveries are available only in the areas displayed at checkout.

• Delivery windows are indicated during purchase. Delays caused by force-majeure events (e.g., severe weather or traffic) do not automatically entitle compensation.

• You must provide an accurate, attended delivery address. Undeliverable orders due to wrong or unattended addresses are not refundable.

• Eat4Life is responsible for the delivery of the products. In the event of delay, loss or damage, Eat4Life will address the claim with the delivery service provider.

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7. Cancellations, Returns & Refunds

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7.1 Perishable Products (Prepared Food)​

1. Physical returns are not accepted due to product perishability.

2. If you receive:

   • A delay greater than 24 hours beyond the confirmed delivery window;

   • Packaging that is open, damaged, or compromised;

   • The wrong menu item or visible spoilage;
     you must notify support@eat4life.com.mx within 12 hours of delivery and include photo evidence.

3. Resolution options (at Eat4Life’s discretion):

   • Free replacement of the affected meal or day on the next available route, or

   • Store credit equal to the value of the affected item (no cash refund).

4. Meal-plan cancellations are allowed before 12:00 p.m. (noon) the day before production starts. Cancelling later means the current cycle is delivered in full and cancellation applies from the next cycle.

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7.2 Non-Perishable Products (Snacks, Supplements, Accessories)​

1. Returns are accepted for unused, unopened products within 7 calendar days of receipt.

2. You must:

   • Request a return label via support@eat4life.com.mx; and

   • Ship the item back in its original packaging. Return shipping is at your expense unless Eat4Life shipped the wrong or defective product.

3. After inspection, Eat4Life will issue:

   • A refund to PayPal or Mercado Pago within 5–10 business days, or

   • A store credit, at your choice.

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7.3 Exceptions​

• No returns on “Final-Sale” items.

• No returns on opened, partially consumed, or seal-broken goods.

• For hygiene reasons, Eat4Life may discard returned food items if contamination is suspected.

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7.4 How to File a Claim​

1. Email support@eat4life.com.mx with your order number, photos, and description.

2. Eat4Life will reply within 24 business hours with a resolution.

3. If a return is approved, you will receive a prepaid label (when applicable) for shipping back the item.

 

8. Nutritional Information & Medical Disclaimer

Meal plans are designed by certified nutritionists; however, Eat4Life does not replace professional medical advice. Customers with serious conditions must consult their physician before consuming our products. Eat4Life is not liable for adverse reactions due to allergies or conditions that were not disclosed.

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9. Intellectual Property

All content on the Site—text, recipes, logos, images, software—is the property of Eat4Life or its licensors and protected by Mexican and international law. Reproduction or distribution without permission is prohibited.

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10. User-Generated Content

By posting reviews, comments, or photos, you grant Eat4Life a worldwide, royalty-free, non-exclusive license to use that content for commercial purposes.

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11. Limitation of Liability

Eat4Life shall not be liable for indirect, incidental, or consequential damages arising from use of the Site or Services. In any event, Eat4Life’s total liability shall not exceed the amount you paid in the preceding three (3) months.

 

 

12. Indemnification

You agree to indemnify and hold harmless Eat4Life from any claims resulting from your breach of these T&C or improper use of the Site.

 

 

13. Privacy

Personal data are processed in accordance with our Privacy Notice, available on the Site.

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14. Modifications

Eat4Life may amend these T&C at any time. Changes take effect upon publication on the Site. Continued use constitutes acceptance of the revised T&C.

 

 

15. Governing Law & Jurisdiction

These T&C are governed by the laws of the United Mexican States. Any dispute shall be submitted to the competent courts of Mexico City, and you waive any other jurisdiction.

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16. Invoice Request

Should the Customer require an invoice for the products or services acquired, they must expressly request it at the time of purchase or no later than 7 calendar days following the transaction date, in accordance with Mexican tax regulations.

To request an invoice, the Customer must accurately and completely provide the following fiscal information:
 

• Full name or business name

• Federal Taxpayer Registry (RFC)

• Complete fiscal address including street, exterior and interior number, neighborhood, postal code, municipality or borough, and state

• Email address to which the invoice will be sent

• Tax regime
   

The invoice request must be sent to the following email address: invoice@eat4life.com.mx
 

Eat4Life will issue the corresponding invoice within approximately 10 business days following the receipt of a complete and correct request, in compliance with applicable Mexican tax laws. The invoice will be sent to the email address provided by the Customer.
 

It is the Customer's responsibility to ensure that the fiscal information provided is accurate and up-to-date. Eat4Life will not be liable for invoices issued with incorrect data provided by the Customer. Re-invoicing due to errors in the data provided by the Customer will not be performed once the original invoice has been issued.

Please consider the following important points when adding this clause:
 

• Deadline for Invoice Request: Define a reasonable timeframe for customers to request their invoices, keeping in line with Mexican tax regulations.

• Required Information: Ensure all necessary fiscal data for invoice issuance under Mexican law is listed.

• Request Channel: Clearly specify the method by which customers must request their invoices (in this case, an email address).

• Estimated Response Time: Indicate the estimated time frame for issuing the invoice after receiving a complete request. This should be a realistic timeframe based on your administrative processes.

• Responsibility for Data: Clearly state that the accuracy of the fiscal data is the customer's responsibility.

• Re-invoicing Policy: Establish whether or not re-invoicing will be done for errors on the customer's part.
   

17. Contact Information

Eat4Life
Benjamín Franklin 45, Col. Hipódromo, Cuauhtémoc, C.P. 06140, Mexico City
Email: support@eat4life.com.mx
Tel: +52 55 1234 5678

Important: Review these T&C with your legal counsel to ensure they fully reflect your operational policies and comply with applicable regulations.